Return Policy

We offer warranties on all items, subject to the policies below and our Terms of Sale.

To help prevent delays or problems when ordering, please make sure you:

• send the correct information
• keep a copy of all your paperwork and transaction
• retain all records in a SAFE place, for future reference if needed.

While Shock Shop USA stands behind all products we sell, and wants your repeat business. However, all sales are final. If we have made a mistake, we will exchange the merchandise at no cost to you.

If the mistake was the customer's, the customer agrees to pay all freight charges for the returned and replaced items. The customer assumes responsibility for insuring the returned items or damage incurred at the customer's location or during return shipment.

There will be no exchanges or refunds for abuse or noticeable physical damage if we determine the damage happened ON the vehicle. All claims regarding damage, requests for exchange, return authorization, or similar must be made via e-mail, fax, or postal mail.

DO NOT return any shocks without first notifying us of the problem, and obtaining authorization for return. THERE ARE NO exceptions to this rule.

Shock Shop USA will neither accept responsibility nor allow returns for the following reasons:

• You sold the vehicle it was ordered for
• made a mistake and did not need the shocks after all
• changed your mind
• ordered the shocks from another supplier;
• other similar reasons beyond Shock Shop USA's control.

After it's all said and done, if you are unsatisfied, tell us, we'll do our best to make it right.

We are here to serve YOU and to treat you fairly. After all, most businesses survive by honesty and on getting repeat customers. WE WANT your repeat business.

SHOCK SHOP USA
69 West Church Street
Newark, OH 43055
Toll Free: (866) 644-9859
Phone: (740) 345-8949 | Fax: (740) 345-1061